Effective Date: [Insert Date]
Welcome to Tiamat Studio Shop! These Terms and Conditions (“Terms”) govern your use of our website and services available at shop.tiamat.studio (the “Site”). By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.
If you do not agree with any part of these Terms, you should not use our services.
1. General Information
The online store Tiamat Studio Shop is operated by Fidel Martínez Lorite. If you have any questions, please contact us at shop@tiamat.studio.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have legal consent from a parent or guardian to enter into a binding agreement. You agree to provide accurate, current, and complete information when registering or placing an order.
3. Products and Services
We make every effort to display accurate descriptions, images, and prices of products on our website. However, we do not warrant that product descriptions or other content are error-free. Prices are subject to change without notice, but changes will not affect orders that have already been accepted.
• Product Availability: We strive to maintain accurate stock levels. However, we cannot guarantee that all products will be in stock at all times. If a product is unavailable, we will inform you as soon as possible and may offer a substitute or a refund.
• Pricing: All prices on the Site are listed in EURO, and include any applicable taxes unless stated otherwise. Additional charges (such as shipping fees) will be clearly displayed during checkout.
4. Orders and Payments
By placing an order through the Site, you are making an offer to purchase products subject to these Terms. Once we receive your order, we will send a confirmation email. This email does not constitute acceptance of your order; it simply acknowledges that we have received it.
• Payment Methods: We accept payments via credit card, PayPal and Klana. Payment must be made in full before the order is dispatched.
• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including suspected fraud, incorrect pricing, or if the product is unavailable.
5. Shipping and Delivery
We offer shipping to all the world. Shipping times and costs vary depending on the destination and shipping method selected at checkout. We are not responsible for delays caused by shipping carriers or customs.
• Delivery Timeframes: Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to factors outside of our control.
• Risk of Loss: Once the products are delivered to the shipping carrier, the risk of loss or damage passes to you.
6. Returns and Refunds
We want you to be satisfied with your purchase. If you are not happy with the products you received, you may be eligible for a return or exchange under the following conditions:
• Return Period: You have [insert number of days, e.g., 14 days] from the date of delivery to return any product in its original condition.
• Return Process: To initiate a return, please contact us at [Your Email Address]. Returned items must be unused, in their original packaging, and include all accessories and documentation.
• Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed using the original payment method within [insert number of days, e.g., 7-10 days].
• Non-Returnable Items: Certain items, such as [specify items that are not eligible for return, e.g., perishable goods, custom products, etc.], cannot be returned unless defective.
7. Intellectual Property
All content on this Site, including text, images, logos, and product descriptions, is the intellectual property of [Your Shop Name] or its licensors. You may not reproduce, distribute, or use any of this content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, [Your Shop Name] will not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
• Product Liability: In case of defective products, our liability is limited to the replacement or refund of the product’s purchase price.
• Website Usage: We do not guarantee that our Site will be uninterrupted or error-free. We are not liable for any damages resulting from your use of, or inability to use, the Site.
9. Privacy Policy
We take your privacy seriously. Please review our [link to Privacy Policy] to understand how we collect, use, and protect your personal information.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Spain. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [insert location in Spain].
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically for updates.
12. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Tiamat Studio Shop
Email: shop@tiamat.studio
Phone: +34 623 56 09 35